Returns & Exchanges

 Exchanges

If you have purchased a product at full price, you may exchange it at any of our retail locations within 30 days of purchase or delivery, provided the items are returned in their original, unused condition. For online orders, simply drop us an email at hello@thelinen.company or call or WhatsApp us at +923167770770 to initiate your exchange. Our friendly team will guide you through the process and ensure a seamless exchange experience.

For a seamless exchange experience, please bring a copy of your receipt and all original packaging material, including the price label and any inserts, stiffener or ribbons, in their original, undamaged condition.

Refunds

We're committed to your satisfaction with every purchase. For non-discounted products, we offer a cash refund if returned within 14 days of purchase, provided that the product is unused and in its original state. To ensure a seamless refund process, please bring your receipt and return the item with all original packaging materials—this includes price labels, inserts, stiffeners, and ribbons—in their undamaged condition.

Order Cancellation

Customers have the flexibility to cancel their orders before the processing stage commences. Following shipment, a confirmation with the COD amount and order tracking ID will be sent via email and/or SMS. Once shipped, the exchange policy outlined earlier will apply to the order. The Linen Company retains the authority to cancel orders under circumstances such as item unavailability, pricing errors, or declined credit card payments by the issuing financial institution.

Note: If the customer refuses to accept the order at the time of delivery, The Linen Company is not liable to refund or compensate for the order amount.

International Orders

Presently, The Linen Company does not have a specific Exchange/Return policy for international orders. However, should you receive an incorrect or damaged item, kindly reach out to our customer care department for assistance.

Note: Prior to opening your order, we recommend to capture images of the package and invoice and keep them with you until you confirm the completeness of your order. This precautionary measure will facilitate the timely resolution of any concerns in the event of receiving an incorrect or damaged item.

Unfortunately, products purchased during sales or promotions cannot be exchanged, refunded, or returned.

If you need assistance with exchanges, refunds, or anything else, please don't hesitate to reach out to us. Our dedicated customer service team is available via call or WhatsApp at +923167770770 or via email at hello@thelinen.company from Mon-Fri 9:30 AM to 5:30 PM.