Login

SALE ENDS IN

Cart

Your cart is empty

Refunds & Exchanges

Exchanges – Within 30 Days

Products purchased at full price are eligible for exchange within 30 days of purchase or delivery.

Items must be in their original, unused condition, with:

  • All original packaging

  • Price labels attached

Please note:

  • We do not offer exchanges for products simply because the customer has changed their mind or no longer likes the design.

  • Exchanges can only be processed if the customer brings the product to one of our retail stores or sends it to our warehouse at their own expense.

Retail Store Exchange:
Bring your receipt to any of our outlets to request an exchange.

Online Orders:
Email us at hello@thelinen.company or WhatsApp/Call us at +92 316 7770770 to initiate the process.
Our team will guide you through a smooth exchange experience.

Refunds – Within 14 Days

Full-priced items are eligible for a cash refund within 14 days of purchase or delivery.

Refunds will be processed within 14 business days after the item has been received and inspected.

To be eligible:

  • The item must be unused and in its original condition

  • All original packaging, price tags, and inserts must be intact

Please note:

  • Refunds cannot be issued for reasons such as a change of mind or dissatisfaction with a design.

  • Return shipping costs are the customer’s responsibility.

Order Cancellation

  • Orders can be cancelled before processing begins.
  • Once shipped, orders cannot be cancelled but are subject to the exchange policy.
  • You’ll receive a shipping confirmation with tracking details and COD amount.
  • The Linen Company may cancel orders due to:
  • Stock unavailability
  • Pricing errors
  • Payment issues (e.g. card declined)

Important:
If you refuse to accept an order at the time of delivery, we are not liable for a refund or compensation.

International Orders

  • Currently, we do not offer returns or exchanges for international orders.
  • If your item is incorrect or damaged, contact our customer service for support.
  • Tip: Before opening your order, photograph the package and invoice. Keep these on hand to help us resolve any issues quickly.

Non-Returnable Items

  • Products bought on sale or with promotional discounts are final sale and cannot be exchanged or refunded.

Need Help?

Our team is here for you:
📞 Call/WhatsApp: +92 316 7770770
📧 Email: hello@thelinen.company
🕒 Support Hours: Monday–Friday, 9:00 AM – 9:00 PM